In short: An AI agent is not a script-following chatbot: it is a system that reasons, queries your data and executes tasks that used to depend on a person: replying to leads, scheduling, qualifying clients or generating reports.
The opportunity is measurable. According to Gartner, by 2028 33% of enterprise software will include agentic AI, up from less than 1% in 2024.
As Anthropic recommends in its "Building Effective Agents" guide, start simple: one well-defined task, clear tools and continuous improvement. Tools like Microsoft 365 Copilot for Business already bring agents into the daily work of SMBs.
It is not a script-following chatbot: it is a system that reasons, queries your data and executes tasks that used to depend on a person, like replying to leads, scheduling, qualifying clients or generating reports.
As Anthropic recommends in its Building Effective Agents guide: start simple, with one well-defined task, clear tools and continuous improvement.
No. According to Gartner, by 2028 33% of enterprise software will include agentic AI, and tools like Microsoft 365 Copilot already bring it to SMBs.
