In short: Most support inquiries are repetitive. An AI agent answers them instantly with your company's real information and escalates to a person only the cases that truly need it, cutting costs without losing quality.
A modern agent does more than answer: it queries your data, executes actions and learns from context. Platforms like Microsoft 365 Copilot for Business already integrate agents into daily support.
24/7 support is no longer a luxury for big companies. According to Microsoft, SMBs already run on AI at an accessible cost. At Duo we integrate it with the "Human Pilot" approach: we automate the repetitive and keep the close, human touch.
Yes. With the Human Pilot approach we automate the repetitive with your company's real information and escalate to a person the cases that need it.
The repetitive ones: hours, pricing, order status or frequent questions. It also queries your data, executes actions and learns from context.
No. According to Microsoft, SMBs already run on AI at an accessible cost, with platforms like Microsoft 365 Copilot for Business.
